Terms and Condition

1. You are purchasing from Ponsonby Cosmetic Medical Clinic. We are located at Level 1 63 Ponsonby Rd Ponsonby Auckland 1011New Zealand. Contact us via email reception@pcmc.co.nz, phone us on +64 9 360 4078 or text us at +6421 02957896.

2. Payment
All prices are in New Zealand dollars and include GST. All payment is via DPS for security. Free delivery within New Zealand but we do charge shipping costs for overseas orders. We will advise you the actual charge before sending the order.

3. Security
We use the secure Hosted Payment page solution from DPS to process online orders. Customers can see their cards being authorized and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience.

DPS is committed to protecting the security of your data. A variety of security technologies and procedures are used to help protect your personal information from unauthorized access, use or disclosure. When they transmit sensitive information (such as a credit card numbers) over the internet, they protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

4. Delivery
We use CourierPost and ship for next day delivery. However, exact delivery times are determined by CourierPost and are dependant on there being an acceptable physical shipping address. There can sometimes be delays in the courier process beyond our control. Contact us if your delivery is delayed, we can chase it up.

5. Returns
Please be sure about the item you wish to order before purchase. Items can be personally returned to our clinic or couriered for a full refund as long as the product is unopened and in a condition suitable for resale. If you are concerned that a product may not suit your skin please email us before purchase. We assume that you have either tried the product before or are happy that you won’t adversely react to it if you choose to purchase over the internet.

6. Privacy
Any information you give us remains within our clinic and is protected by client and patient confidentiality. We do not share client and patient information with third parties without consent.

7. Copyright
This website is copyrighted by Ponsonby Cosmetic Medical Clinic. You may not download, modify, transmit, or otherwise use any material from the site for commercial purposes without our consent.

8. Warranty
New Zealand consumer protection laws apply. The products we sell are potent and effective and this means that some reaction to the product and adjustment to the use of it is expected. We assume that you are an intelligent adult purchasing over the internet. If you do have questions or concerns please email us before you buy.